Terms and Conditions

Acceptance of Terms

By accessing our website, requesting our services, using our platforms or working with Luciwise, you agree to these Terms and Conditions. If you do not agree with these terms, you should not use our services.

Our Services

Luciwise provides professional digital solutions for businesses that need stronger systems, better workflows and scalable technology. Our services may include:

• Custom SaaS platforms designed for real business operations.
• Web applications, business portals and internal dashboards.
• Workflow automation, integrations and operational tools.
• Software architecture, scalability planning and system improvements.
• Technical consulting, digital strategy and business process alignment.

The exact scope, timeline, deliverables and pricing of each project will be defined separately through a proposal, agreement, quotation or written confirmation.

Accounts and Access

Some services may require user accounts, client portals or restricted access. You are responsible for keeping login credentials secure and for all activities performed through your account.

Payments and Billing

Payments, deposits, subscriptions, invoices and billing terms will be defined according to the agreed project or service plan. Late payments may delay delivery, access, support or ongoing maintenance.

Intellectual Property

Unless otherwise agreed in writing, Luciwise retains ownership of its internal processes, frameworks, reusable components, methods, templates and pre-existing intellectual property. Project-specific deliverables may be transferred or licensed according to the agreed terms.

Client Responsibilities

To allow proper delivery of our services, clients are responsible for:

• Providing accurate information, content, access and approvals when required.
• Reviewing deliverables and giving feedback within reasonable timeframes.
• Ensuring that any materials provided to Luciwise do not violate third-party rights, laws or confidentiality obligations.

Privacy and Data Protection

We handle personal and business information according to our Privacy Statement. By using our services, you acknowledge that certain information may be processed to deliver, secure and improve our systems and services.

Limitation of Liability

To the maximum extent permitted by law, Luciwise is not liable for:

• Indirect, incidental or consequential losses.
• Business interruptions caused by third-party platforms, hosting providers, payment processors, APIs or external services.
• Issues caused by incorrect information, unauthorized changes, misuse, weak credentials or failure to follow technical instructions.

Termination

Luciwise may suspend or terminate services if there is non-payment, misuse, security risk, breach of these terms or any activity that may harm our systems, clients or business operations.

Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be published on this page with a revised effective date.

Governing Law

These Terms and Conditions are governed by the laws of New Zealand, unless otherwise required by applicable law or agreed in writing.

Contact

For questions about these Terms and Conditions, please contact us:
Email: contact@luciwise.com
Phone: +64 20 425 2831