Privacy Statement

1. Information We Collect

Luciwise may collect personal and business information necessary to provide our services, communicate with clients, improve our systems and maintain secure operations.

• Contact information such as name, email address, phone number and company details.
• Business information provided through forms, meetings, project discussions, proposals or service requests.
• Technical information such as device data, browser type, IP address, usage activity and interactions with our website or platforms.

2. How We Use Information

We use collected information to operate professionally, deliver services and support secure digital workflows.

• To respond to enquiries, service requests and partnership opportunities.
• To plan, build, deliver and support SaaS platforms, websites, automations, portals and integrations.
• To manage client communication, proposals, invoices, onboarding and project updates.
• To improve website performance, user experience, security and service quality.
• To comply with legal, accounting, security and operational requirements.

3. Information Sharing

We do not sell personal information. We only share information when necessary to deliver services, comply with the law or protect our systems and users.

• Trusted service providers may process limited information for hosting, email delivery, analytics, payment, security or operational support.
• Information may be disclosed if required by law, regulation, legal process or to protect Luciwise, our clients or our systems.

4. Data Security

We apply reasonable technical, administrative and operational safeguards to protect information against unauthorized access, misuse, loss, alteration or disclosure. However, no digital system can be guaranteed to be completely secure.

5. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes and support operational continuity.

6. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to the personal information we hold about you.
• Requesting correction, update or deletion of inaccurate or unnecessary information.
• Withdrawing consent or objecting to certain processing activities where legally applicable.

To exercise these rights, contact us using the details provided below.

7. Cookies

Our website may use cookies or similar technologies to improve functionality, understand usage, enhance security and optimize user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Statement from time to time. Any changes will be published on this page with an updated effective date.

9. Contact Us

For questions about this Privacy Statement or how Luciwise handles personal information, please contact us:

Luciwise
Email: contact@luciwise.com